Ordering Information

Thank you for choosing Swirls Jewelry.  To place future orders please call 508.420.6494 or email us at elisa@swirlsjewelry.com.  At the time of the order please list order number, the name of the item along with sizing information and any custom requests.  We will do our best to accommodate each customization.  Each piece is handmade, so please allow 2-4 weeks for delivery.  Rush orders are available upon request.  We will notify you if there are any parts that may be backordered to delay your shipment.  If an particular stone or finding is no longer available, we will contact you with other options.  Prices are subject to change. We are not responsible for printed errors or omissions. Payment Method We accept Visa, MasterCard or Money Order

Custom Work

If you cannot find what you are looking for, please contact the studio and we can work together to create the perfect piece.  This is wonderful idea for our bridal clients.  Most of the items you see on the website and at shows can be custom made with your choice of metal, colors, gemstones or size. 

Elisa creates her jewelry by using hand selected natural gemstones, freshwater pearls and vintage stones.  We will do our best to match all stones to each other, but  please note that the gemstones and pearls used are natural minerals and may vary in size, shape and color from piece to piece.  We have made every effort to accurately display our pieces. 

Shipping

All orders will be shipped through Federal Express or US Mail.  You have a choice of overnight, 2-day, 3-day or ground.  All items are insured up to $500.00.  Larger orders may require additional insurance to be purchased.  Shipping quotes will be made at the time of the order.

Returns & Exchanges

We want you to be happy.  If you are not completely satisfied with your order, items may be exchanged for MERCHANDISE CREDIT ONLY within 30 days of receipt.  Please send an email to returns@swirlsjewelry.com to begin processing your request.  The cost of shipping is non-refundable.  The jewelry must be in its original condition and packaging.  Please insure returns, for we cannot be responsible for lost, damaged, stolen or misdirected packages.  We are unable to accept exchanges of worn or damaged merchandise.  Sales items are a final sale and cannot be exchanged.

Jewelry Care

Jewelry should be worn with care.  It is best to keep your jewelry in an air-tight container (or keep it in the sealed plastic bag it came in)  Make it a habit to accessorize last, just before you go out, as repeated exposure to the chemical in your beauty products or perfumes can damage your jewelry.

Liquid jewelry cleaners are only safe for our Fine Jewelry (carat gold not sterling silver), it is not safe for pieces with stones as it may damage them. Never use a harsh chemical dip. To clean your jewelry we recommend that you simply run a soft polishing cloth over the piece, sometimes an old toothbrush and some silver polish works fine on matte pieces.

Repairs

We believe in what we do and want you to be satisfied.  If you should need any repairs or maintenance on your jewelry, we will gladly do the work at no charge for the first year (less the shipping and handling).  For stone replacement, please be aware that stones vary in availability, size, shape and color, so we may need to make appropriate substitutes when necessary.   After the first year you will be charged a repair fee along with stone replacement fees.